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FAQ

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Customer Service Information

Which number to call for customer service?

Our phone number for callers is: 1-800-628-8098

What is the address for returned shipments?

Our mailing address is: Radhanite LLC, 204 Paterson Plank Road, Union City, NJ 07087

How do I pause my subscription?

In order to pause your subscription, simply login to your account.

Click on the “Review/Change my Subscription” option in the menu and then select “freeze account” which appears as one of the options.

How do I cancel my subscription?

In order to cancel your subscription, simply login to your account.

Click on the “Review/Change my Subscription” option in the menu and then select “cancel account” which appears as one of the options.

How do I retrieve my password?

In case you have forgotten your password, you can log in to your personal space by clicking to “my account” link on the menu.  A prompt window with your email and password should emerge.  Click on “forgot your email/Retrieve password” option and you should receive a temporal password to your email.  You can then login and change your password.

Science & Technology

Where does RedSource™ come from?

RedSource™ gummies are produced in Israel.

Was Astaferm™ clinically tested?

Astaferm™ was studied in several models, including: pre-clinical, in-vitro and in healthy humans, all demonstrated  its anti-oxidative properties and support its claim for “fast and effective absorption”.

Who can take RedSource™?

RedSource™ gummies are safe for use as supplements. As with any other dietary supplement – consumers are advised to take only as directed and do not exceed suggested dosage. Pregnant or nursing mothers, children under 18 or individuals with a known medical condition or taking medication should consult a physician before using this or any dietary supplement.

Is Astaferm™ natural?

Astaferm™ is an astaxanthin that is extracted from a natural, non-GMO yeast strain called Phaffia Rhodozyma. Phaffia yeast has evolved naturally to express astaxanthin as a biological means for self-preservation as it protects the Phaffia yeast against extreme conditions of low temperatures and intense UV light radiation. Consequently, it is among the few microorganism that can naturally express astaxanthin and can be used for producing astaxanthin via fermentation. Lastly, the astaxanthin produced by Phaffia has been found in the food chain when consuming cold-water fish, such as trout or salmon.

Are RedSource™ gummies vegan?

Yes. There are no animal-derived material or processing aids in use.  Our gummies are also non-GMO and gluten-free.

Can I take RedSource™ gummies with other vitamins?

RedSource™ gummies are safe for use as supplements. Consumers are advised to take only as directed and do not exceed suggested dosage. Pregnant or nursing mothers, children under 18 or individuals with a known medical condition or taking medication should consult a physician before using this or any dietary supplement.

What is fermentation?

Fermentation is a natural process through which single cells utilize nutrients to grow and express a desired property.
Humankind have made use of fermentation since the dawn of ages to produce such products as: bread, wine, beer and yogurt. Today, fermentation is widely used in a large array of industries, including food, pharma, bio-fuels and nutritional supplements. Fermentation is done in closed vessels, which maximize batch-to batch consistency and minimize exposure to the environment. It also requires minimal use of land, water or electricity and in many cases utilizes resources that are food-industry’s waste streams. All are fundamental elements of this industry, which make it the ultimate sustainable technology for generations to come.

Where Can I learn more about Astaxanthin and Astaferm™?

You are welcome to look into other parts of this web site. The Blog section contain more information about astaxanthin, the making of and the science behind Astaferm™.

What is Astaferm™ made of?

Astaferm™ is an astaxanthin that is extracted from a natural, non GMO yeast strain called: Phaffia rhodozyma.

What makes Astaferm™ so Special?

Astaferm™ is extracted from a natural yeast strain following its fermentation stage. The extraction is resulting with a highly purified astaxanthin.  Actually, with the highest purity ever made. That purity is the reason why our gummies are so rich with taste and antioxidants.

Shipping Information

Where do I find my Shipping information?

Your shipping information appears in the invoice you receive right after submitting your order.  If you are subscribed, then simply log in to your account and click on the “Edit details” option on your side menu,  You will see your shipping and credit card details.

How do I return a shipment?

First and foremost, we want you to be 100% happy with your purchase and are sorry that you wish to return our product.  Please note we only accept returns of unopened/unadulterated products within thirty (30) days of receipt.  We are happy to refund you the cost of the returned product(s), but you are responsible for paying the return shipping and returning the product(s) in original packaging within the thirty day return window.  Please note: we do not refund original shipping costs unless we sent you the wrong product, and we will not issue refunds or exchanges past 30 days after you receive your order.

Here are the action we’d advise you to follow:

(1) Please contact us to arrange a return. Contact details appear at the bottom of our home page or at the “Contact” page on our main menu.

(2) You are welcome to send us the un-opened bottle via any mailing service of your choice.   Our mailing address, is: Radhanite LLC, 204 Paterson Plank Road, Union City, NJ 07087

Your refund will be processed within 3 business days and may take up to 10 business days to be returned to your account. If we do not receive the return product, we will re-charge your credit card on file the amount of the refund.

How can I recall shipping information?

When ordering our product a message with all shipping and payment details is sent automatically to your inbox.  In case you have not received that message, you can go on-line to your private space “my account” on our web site.  You can then access all your personal data including shipping information.

Still puzzled and confused?  No problem!

Please contact us at: info@redsourcehealth.com or call our hot line 1-800-628-8098

How can I change shipping information after ordering?

When ordering our product a message with all shipping and payment details is sent automatically to your inbox.

If your order has not been shipped yet, you can go on-line to your personal space by clicking “My account” and then access all your personal data including shipping information.

Still puzzled and confused?  No problem!

Please contact us at: info@redsourcehealth.com or call our hot line 1-800-628-8098

Where does my order come from

Your orders come from our warehouse in NJ.

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